Robotic Process Automation

How does RPA and Process Mining Support Digital Transformation

Using RPA and process mining for digital transformation ensures efficiency and increased productivity.


New and transformative technologies are taking over business ecosystems. Whatever be the goals of the organization, digital transformation is the key to success. It is the only way to respond to disruptive business and work systems. Currently, implementing technology in daily business operations is not a choice but a crucial strategy to gain an edge in the competitive market. Digital transformation enables better collaboration with machines and organizations, more personalized ways of customer engagement, higher employee productivity and engagement, and accurate insights from data that will ensure business growth. The trend to digitalization and implementing all digital platforms, while streamlining and refining business activities allows organizations to transform their operating models and increase business outcomes. As a rising technology, robotic process automation (RPA) can support digital transformation. Several businesses are looking for ways to bring this change to respond to pressures from customers and competitors. But focusing on one aspect only, as the RPA, will not be enough to understand the bigger picture and will only lead to chaotic processes and strategies, failing to gain the expected ROI. Businesses should also focus on process mining to create the best version of the company and increase efficiency.  



So, How Do RPA and Process Mining Complement Digital Transformation?


Across industries, such as finance, insurance, legal, manufacturing, and utilities, RPA is being implemented to automate laborious, time-consuming, and high volume back-office activities. For tasks such as order and claim processing, human resources management, data transfer and mitigation, and invoicing, all these activities are automatically completed using RPA. It is one of the best technologies that can help implement digital transformation across businesses. RPA allows companies to tackle operational challenges. Using its automation capabilities, RPA can help organizations adopt digital strategies which can ensure more efficiency and agility in operational procedures. Further, its big data analytics capabilities can help companies gain more knowledge about the market patterns and changing consumer preferences. RPA software robots are taught to mimic the actions of employees, starting from simpler tasks like copy-pasting to complex workflows and invoicing. It completes the tasks in the same manner as the human employee would, only faster and with more accuracy. Coming to process mining, it helps businesses clarify which processes and strategies should be implemented currently, the changes that are needed and if the digitalization implemented will last longer. Process mining will only enhance the functions of RPA, complement each other, and enable efficiency. Process mining software and tools can draw data directly from information systems like ERP, CRM, and BPM systems with in-built connectors. It can also be used for KPI reporting in any industry. Businesses can acquire valuable information through process changes for event types, process changes for resources, and process changes for flows. Companies are investing in numerous product classes, for every stage of the good automation journey. Process mining is implemented for the course of identification, centralized enterprise course for repositories for CoEs, executives for managing the pipeline, and for cost-effective management for synthetic intelligence. To realize digital transformation, companies have to put employees and executives in the middle of the program for them to understand and train the machines according to the goals of the organization and explain the digital changes to every worker so that equal and effective contributions are made to reach the desired goals.


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AI, RPA, and Machine Learning – How are they Similar & Different?

Here’s a guide to understand the unique applications and choose the right technology for your business.


AI, RPA, and machine learning, you must have heard these words echoing in the tech industry. Be it blogs, websites, videos, or even product descriptions, disruptive technologies have made their presence bold. The fact that we all have AI-powered devices in our homes is a sign that the technology has come so far. If you are under the impression that AI, robotic process automation, and machine learning have nothing in common, then here’s what you need to know, they are all related concepts. Oftentimes, people use these names interchangeably and incorrectly which causes confusion among businesses that are looking for the latest technological solutions. Understanding the differences between AI, ML, and RPA tools will help you identify and understand where the best opportunities are for your business to make the right technological investment.  


The Big Difference – RPA


According to IBM, “Robotic process automation (RPA), also known as software robotics, uses automation technologies to mimic back-office tasks of human workers, such as extracting data, filling in forms, moving files, etc. It combines APIs and user interface (UI) interactions to integrate and perform repetitive tasks between enterprise and productivity applications. By deploying scripts which emulate human processes, RPA tools complete autonomous execution of various activities and transactions across unrelated software systems.” In that sense, RPA tools enable highly logical tasks that don’t require human understanding or human interference. For example, if your work revolves around inputting account numbers on a spreadsheet to run a report with a filter category, you can use RPA to fill the numbers on the sheet. Automation will mimic your actions of setting up the filter and generate the report on its own. With a clear set of instructions, RPA can perform any task. But there’s one thing to remember, RPA systems don’t have the capabilities to learn as they go. If there is a change in your task, (for example if the filter has changed in the spreadsheet report), you will have to manually input the new set of instructions.  


Industrial Applications


The highest adopters of this technology are banking firms, financial services, insurance, and telecom industries. Federal agencies like NASA have also started using RPA to automate repetitive tasks.  


The Big Difference – AI


According to Microsoft, “Artificial Intelligence is the ability of a computer system to deal with ambiguity, by making predictions using previously gathered data, and learning from errors in those predictions in order to generate newer, more accurate predictions about how to behave in the future”. In that sense, the major difference between RPA and AI is intelligence. While these technologies efficiently perform tasks, only AI can do it with similar capabilities to human intelligence.  


Industrial Applications


Chatbots and virtual assistants are two popular uses of AI in the business world. In the tax industry, AI is making tax forecasting increasingly accurate with its predictive analytics capabilities. AI can also perform thorough data analysis which makes identifying tax deductions and tax credits easier than before.  


The Big Difference – Machine Learning


According to Gartner, “Advanced machine learning algorithms are composed of many technologies (such as deep learning, neural networks, and natural language processing), used in unsupervised and supervised learning, that operate guided by lessons from existing information.” Machine learning is a part of AI, so the two terms cannot be used interchangeably. And that’s the difference between RPA and ML, machine learning’s intelligence comes from AI but RPA lacks all intelligence. To understand better, let us apply these technologies in a property tax scenario. First, you can create an ML model based on a hundred tax bills. The more bills you feed the model, the more accurately it will make predictions for the future bills. But if you want to use the same machine learning model to address an assessment notice, the model will be of no use. You would then have to build a new machine learning model that knows how to work with assessment notices. This is where machine learning’s intelligence capabilities draw a line. Where ML fails to recognize the similarities of the document, an AI application would recognize it, thanks to its human-like interpretation skills.  


Industrial Applications


The healthcare industry uses ML to accurately diagnose and treat patients, retailers use ML to make the right products available at the right stores at the right time, and pharmaceutical companies use machine learning to develop new medications. These are just a few use cases of this technology.  


Is RPA Part Of AI?


No, but they can work together. The combination of AI and RPA is called smart process automation, or SPA. Also known as intelligent process automation or IPA, this duo facilitates an automated workflow with advanced capabilities than RPA using machine learning. The RPA part of the system works on doing the tasks while the machine learning part focuses on learning. In short, SPA solutions can learn to perform a specific task with the help of patterns. The three technologies, AI, RPA, and ML, and the duet, SPA hold exciting possibilities for the future. But only when companies make the right choice, the rewards can be reaped. Now that you have an understanding of the various capabilities of these technologies, adapt and innovate.

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Automation Anywhere: Leveraging AI and RPA to Thrive Better

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The world today is thriving on artificial intelligence and the branch technologies associated with it. It is a truth universally acknowledged that the survival of business organizations is heavily contingent on technological advancements induced by AI integration in business organizations. One such platform is Automation Anywhere that leverages AI and RPA to accelerate and empower business conductions. Automation Anywhere is a reputed global leader in robotic process automation that specializes in offering cloud-native, web-based intelligent automation solutions to empower business operations for companies.  


Transforming Businesses with Intelligent Automation


Founded in 2003, Automation Anywhere holds a strong legacy of setting benchmarks by AI and RPA adoption. The company also identifies itself as a cloud RPA company that strives to discover, digitize, and automate intelligent solutions to transform business companies and organizations that fit the bill of a modern and technologically advanced market. One of the praiseworthy achievements of Automation Anywhere of 2021 is that it stepped into partnership with Google to develop RPA products. The partnership was aimed to accelerate the adoption of RPA across enterprises on a worldwide basis. The collaboration paved way for new employment opportunities for the ones skilled in robotic process automation. Additionally, Automation Anywhere acted as the harbinger in shifting its business strategy to cloud robotic process automation that disrupted the landscape of automation. Owing to its innovative experimentations with RPA, Automation Anywhere had raised USD $290 million in 2019. According to reports, around 53% of companies had deployed RPA to catalyze business operations. Besides, deliver RPA-powered solutions to cause business facelifts, Automation Anywhere also educates about the importance of intelligent automation. The company envisages a world where automation will be a liberating space for people and that intelligent automation will replace mundane tasks to eliminate the overwhelm of repetitiveness on the human workforce.  


The Progress Trajectory to Touch the Pinnacle


Automation Anywhere, headquartered in San Jose, California, is at the cutting edge area of RPA with its AI-powered, cloud-native RPA (robotic process automation) platform for enterprises. The company was founded in 2003 by four Indian origin founders, turned unicorn in 2018 and was last valued at $6.8 billion. With nearly 50 % of its workforce in India, the company has three offices in India – Bengaluru, Vadodara and Mumbai. The company has raised $840 million in Series A and B funding led by Softbank and Salesforce Ventures.


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Data scientists and RPA developers should collaborate to make a perfect team.

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If  RPA developers work with data scientists, it will facilitate more creative solutions to complex business problems; than working separately. Robotic process automation (RPA) is a cost-effective way of automating basic tasks as humans do, with the help of various hardware and software systems that can perform on different applications. RPA also focuses on the manual processing of data to gather more information for the company. Applying data analysis to this RPA-generated data can help the businesses gain a deeper understanding of the improvement opportunities, different business structures, and models, and help meet customer demands faster. RPA and data science have always shared a mutually beneficial relationship. RPA tools integrated on the insights drawn from the data analysis, and the predictive models of data science were programmed to enhance the capability of these tools. The further advancement of robotic process automation into the realm of data science will prove a remarkable transformation for business enterprises since they will gather more data in a cost-effective and non-invasive manner. The skills RPA developers and data scientists possess are different but they complement each other. To understand why they should collaborate, let us look at the roles and responsibilities of data scientists and RPA developers.  


Role of an RPA developer


The primary responsibility of an RPA developer is designing, innovating, and implementing new RPA systems. Other responsibilities include:

  • Enabling high-quality automation using quality assurance (QA) processes and preventing potential complexities.
  • Design business processes for automation.
  • Develop process documentation to refine business processes by highlighting mistakes and successes simultaneously.
  • Provide instructions and guidance for process designing.

Role of a Data Scientist


A data scientist analyzes and handles vast amounts of information to find patterns, customer behavior, trends, and potential risks in the market. Other responsibilities are:

  • To implement data science techniques like machine learning, artificial intelligence, and statistical models to gain data for the company.
  • Understand and select correct potential models and algorithms for different business tasks.
  • Cooperate with engineering and product development teams to produce solutions and strategies for complex business problems.
  • Develop predictive models and machine learning algorithms.

How the two teams complement each other?


The skill-set that a data scientist possesses differs from an RPA developer. They have different temperaments since their workflow and timelines are very different. When the workflow divulges, so do the mindsets and it affects the communication between the two teams. But RPA developers can generate more complex processes working with the data science team than working alone. Business organization leaders should understand the potential outcomes and encourage RPA developers to communicate with data scientists. A forward-thinking business organization will not compromise between two valuable teams, instead align them. RPA’s automation of data science allows the generation of models and selecting the most suitable model for unique business tasks. On the other side, these features enable data scientists to invest more time in other important tasks and develop creative models to provide analytical solutions for critical business problems. Bottom line, combining these two teams will not only enhance productivity but also amplify business growth.

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Harnessing the Power of RPA to Elevate Organizational Strength

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RPA capabilities can create the next industrial revolution.


One of the biggest advantages RPA has brought to businesses is the ability to automate dangerous tasks. Our world is driven by technologies and physical robots are gearing up to take charge of repetitive tasks. Industrial welding, deep-sea explorations, disaster response, and mining excavations are some of the tasks that are going to become relaxed. Equivalent to this is RPA is the industrial sector. In short, robotic process automation will automate mundane digital work with the help of software robots or bots. Let’s take the example of a customer service organization. Customer service executives are responsible for creating reports concerning customer experience and grievances. Traditionally, they would copy data from CRM systems, paste it into a word template report, convert that into a PDF file, and email that to the superior in charge. RPA can completely automate this cycle, freeing up employees’ time to do something more productive.  Additionally, RPA bots will do the job error-free and work round the clock.  


The Power of Automation


What can be automated? Any repetitive, technology-depend task can be automated, be it tedious copy-pasting to complex tasks like identifying customer dissatisfaction and escalating the issue to a human worker, and other front and back-office tasks. Generally speaking, tasks are being automated without catching people’s attention. The auto-fill option that pops up whenever you have to sign in or fill a form is also a sign of RPA. In the same way, this technology can also automate processes that require humans to interact with applications like CRM, accounting, ERP, and supply chain systems and databases. Digital transformation is at the top of every CEO’s mind as they witness technologies deliver real benefits like fewer errors, improved productivity, and reduced costs. By creating a workforce that is a combination of humans and machines, organizations can ensure maximum productivity across domains. Bots will take care of repetitive work and humans will work on tasks that require creativity, intuition, and judgment. This is a win-win formula. From a technical point of view, RPA refers to recording the way humans work. An RPA bot is programmed in such a way that it can imitate the way a human worker will perform the task perfectly. But this technology comes with limitations. There are situations where bots need humans to make critical decisions. For instance, when a chatbot detects an unhappy customer, human intervention is required. This is possible with attended bots that are designed to work in collaboration with humans.  When this bot encounters an issue, it notifies the user prompting them to the next steps. In an industry like insurance, thousands of claims are needed to process quickly and accurately, maintaining compliance. Here, an attended RPA bot is the right solution to put to work.  


Making Work, Smart!


Artificial intelligence is by far the most disruptive technology in this era. When AI meets RPA, new automation abilities are created. Cognitive automation is one of those capabilities that can enable bots to process unstructured data, thanks to ML and AI. This is significant because most of the data in this world are unstructured. An employee is exposed to several emails, chats, website content, sheets, and other forms of data. Ordinary bots cannot make sense of this data, but AI-powered bots will be able to look at a bill and extract information related to payment because it understands pattern recognition, like humans. These RPA capabilities will help organizations innovate and make lives better. A recent study conducted by the University of London showed that worked in organizations, who had been augmented with bots and not replaced, scored 33% higher on rating their workplace. This tells that RPA bots take over repetitive tasks, free up workers, and give them time to develop their skills elsewhere, boosting employee morale.

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IPA vs RPA: Similarities and Differences

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Here are the similarities and differences between IPA and RPA


Intelligent Process Automation (IPA) and Robotic Process Automation (RPA) relieve employees of the burden of mundane and repetitive duties, allowing them to focus on more creative and inventive tasks. Today, we’ll look at the similarities and differences between IPA and RPA. We will start by defining each term before moving on to the similarities and differences.  


What is IPA?


Intelligent process automation (IPA) is a digital solution for operations and maintenance business processes that use technologies like natural language processing (NLP), artificial intelligence (AI), robotic process automation (RPA), machine learning (ML) and perceptive document understanding to make it possible. Robotic process automation (RPA) is a technology for automating normal and repetitive customer care operations. IPA uses artificial intelligence technology to imitate human intellect, giving the tools and techniques necessary to accomplish high-functioning activities requiring thinking, judgement, decision-making, and analysis. This technology solution is essential because it allows personnel, such as customer service representatives, to spend more time conversing with consumers and building relationships.  


IPA Examples


Companies can concentrate their attention on more essential company activities thanks to intelligent automation. In the end, IPA saves time, and we all know that time is money. Let’s look at some instances of IPA in action in various sectors.  




Intelligent automation software can sift through reams of structured data and recommend therapy or diagnosis based on criteria like medical history or symptoms. What a doctor would spend hours researching takes a computer merely seconds. This frees up doctors and other healthcare workers to spend more time with patients rather than combing through medical research resources.  


Intelligent Virtual Assistant Market


Businesses are increasingly turning to sophisticated virtual assistants in place of chatbots (IVAs). IVAs employ IPA to begin human-like dialogues, whereas typical chatbots use scripts to simulate human conversations and interactions. IVAs can use natural language processing to accurately answer queries for which they have not been trained or programmed. They utilise deep learning and machine learning to grasp colloquial formulations, expand their vocabulary, and respond to client questions accurately. With informed and genuine interactions, IVAs provide a good client experience.  


Employee Onboarding and Offboarding


Onboarding and offboarding are operations that can take a long time and involve a lot of staff effort. While paperwork, certification, payment systems, and getting resignation letters are all relatively easy activities, they may be time-consuming and tiresome. These procedures, on the other hand, maybe simplified and executed in a timely and error-free way using IPA. Employees may focus their energies elsewhere, leaving the hard job to the machines.  

Inventory Control


Traditional inventory control frequently necessitates time-consuming and labour-intensive manual processes. Companies no longer depend on inventory workers to accomplish technological activities like writing invoices and issuing work orders thanks to clever automation. Automated inventory control systems, on the other hand, employ IPA to handle back-office activities including inventory monitoring, shipping and fulfilment, supply chains, and more.  

What Is RPA?


Robotic process automation (RPA) is a term that refers to programmes, scripts, or software that automates simple, repetitive, rule-based operations that are time-consuming to complete manually. RPA not only saves labour expenses but also eliminates human error. These “robots” are designed to carry out certain duties in a precise and self-contained manner. They are capable of retrieving data, analysing unstructured data, processing transactions, and even communicating with other digital systems. Manufacturing, commerce, healthcare, supplier management, and HR services were among the first sectors to use RPA technology, but now organisations from many industries utilise it.  


RPA Examples


Many RPA use cases exist across several sectors that might benefit from automation to free some workers’ time for creative tasks. The RPA examples below are some of the most frequent ways robotic process automation is used.  

Payroll Processing


Throughout the year, payroll processing necessitates numerous phases of human work. Fortunately, RPA systems may automate tasks like generating pay stubs, calculating costs and deductions, organising and storing critical data, and generating yearly reports. Payroll processing automation relieves the stress of understanding complicated tax regulations while also lowering expenses and increasing productivity and accuracy.  


Web Analytics


To better understand their consumers, all businesses rely on the capacity to analyse massive volumes of behavioural data online. Web analytics software that is fully automated can correctly anticipate customer behaviour, allowing businesses to sell products and services solely on this new data. This not only leads to more revenue, but also to a better user experience.  


Credit Card Applications


RPA technology is used to process the majority of credit card applications in financial organisations. The software is set up to gather data, evaluate documents, perform credit and security checks, and then decide whether or not to give a credit card to an individual.


Patient Registration


Every day, hospitals visit a large number of patients, and regular monitoring of all of their data manually may be time-consuming and tiresome. Patient registration, on the other hand, maybe sped up with the use of automation tools. IPA robots are capable of guiding patients through the registration procedure and providing them with all necessary information. Inpatient registration automation reduces the risk of human mistakes, improves quality, and saves time.  


IPA vs RPA: Major Difference


IPA is frequently confused with RPA, although the two are not the same. RPA can be implemented on IPA systems, although it is not required for RPA to work. RPA refers to technology tools and procedures that automate and finish time-consuming operations considerably more quickly than people. These activities are frequently rule-based, repetitious, and straightforward. Because the systems are built to carefully obey a set of rules, RPA can be troublesome at times. For example, if a client enters inaccurate information, the system will be unable to perform the operation. This is where clever automation enters the picture. When RPA is no longer enough, IPA is used to finish complicated procedures utilising AI reasoning and decision-making approaches.  




With the boiling rivalry in mind, the development of advanced job automation technologies has risen, and it is anticipated to climb much more in the future years. Beyond the confines of standard business process management. IPA software is intended to help processes with more than just operations management. Starting with locating and eliminating performance bottlenecks. Advanced analytics are used by the smart process automation software. This aids in the analysis of overall performance, the comprehension of ever-changing market structure, and the formulation of appropriate plans.

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10 Unique Ways to Apply Robotic Process Automation in Your Business

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These robotic process automation tips can scale up your businesses


Robotic process automation or RPA can automate business processes that are repetitive, structured, and rules-based. It is a technology that can reduce labor costs as well as prevents human errors by increasing accuracy. And so many companies are coming forward to deploy this technology. The next phase of RPA technology is going to combine artificial intelligence with machine learning to empower it more which can help in determining what action to take based on the data. Let’s see how robotic process automation is going to help businesses in this article.  


Call Centre Operations


Many of the customer requests are received by all the call centres but with the help of RPA, most of the common customer queries and solutions can be provided to agents using dashboards. Robotics process automation can help in consolidating all the information about a customer on a single screen so that the agents can have the information they need from various systems to provide exemplary services.  

Data Migration


Employees are often needed to extract information from legacy systems to keep the data for newer systems. Robotics process automation can support this manual process and finish it without any human error. Other than that, RPA solutions can read the forms and then get the data into the system freeing up humans to do other things.  




Coming to healthcare and insurance, robotic process automation can be used to input and process claims much faster than humans. This RPA tech also identifies exceptions that do not comply to ultimately save unnecessary payments.  


Onboarding Process


RPA provides the perfect solution to ensure that every employee is onboarded to establish the process. The probiotic process automation can also receive all the information required to comply with company guidelines.  


Providing Help


Robotic process automation can help diminish the workload of the human help desk by taking care of repetitive tasks. These kinds of support issues are simple yet time-consuming too. In addition to that, regular diagnostic tests of a company’s computer systems completed by bots with the help of the human IT staff stay ahead of issues.


Aid the Sales Process


The sales sector is something that should be spent building relations and in this process robotic process automation helps in updating the customer relationship management system, setting up the client in the billing system, and inputting data into the sales metrics and monitoring systems. RPA can also be used to streamline each of these activities.  




Robotic process automation can help in scheduling the appointments online and bots can gather all the relevant information about the patients and location preferences for making the appointments easier and more efficient.  


Credit Card Applications


In today’s credit card applications, bots are the major in-scene processing the majority of processes. They can be programmed to easily handle all aspects of the process from gathering necessary information and documents from the users.  


Expense Tracking


Most of the giant companies now want their employees to input details on expense reports such as business names, data, and amounts that robotic process automation can automatically extract from submitted receipts.  


Extracting Information


If you are keen on buying vehicles then you search for the best deals and best qualities, right? Robotic process automation can help you make it happen by scraping data off websites, comparing it, and showing you the best deals.


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